Frequently Asked Questions (FAQ)

Ziva Luxor - Frequently Asked Questions (FAQ)

Welcome to the Ziva Luxor FAQ page! We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, feel free to contact us.

1. How long will it take to receive my order?

Our estimated delivery times are:

(GMT+01:00) Central European Standard Time (Amsterdam)

• Processing time: 1-3 business days (mon-Fr)
• Shipping time: 3-7 business days (mon-Fr)
• Total delivery time: 4-10 business days (mon-Fr)

For more details, please check our Shipping Policy.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within [your shipping region]. For more information, please check our Shipping Policy.

3. Where is Ziva Luxor based?

Ziva Luxor is a brand specialising in high-quality men's products. We currently ship exclusively within the Netherlands.

4. What payment methods do you accept?

We accept the following payment methods:

• American Express
• Apple Pay
  
• Google Pay
• MasterCard
• Maestro
• Shop Pay
• Visa
  
• Ideal

For more details, please refer to our Billing Terms.

5. What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us within 30 days to initiate the return process. See our Refund Policy for more information.

6. Can I cancel my order after placing it?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

7. What is your return policy?

We offer a simple and hassle-free return process. For full details, please visit our Return Policy page.

8. When will I receive my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear in your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

9. Do you offer any warranties on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

10. How can I contact customer support?

You can reach our customer support team via the Contact Us page or by emailing us at info@zivaluxor.com.

11. Do you ship internationally?

Currently, we only ship within the Netherlands

12. Do you have a physical store?

No, we are an online-only brand, allowing us to offer the best prices and a wide selection of products.

13. Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders. Please contact our customer support team for details.

14. How do product exchanges work?

For detailed information on product exchanges, please refer to our Return Policy.

15. How can I track my order?

You can track your order through the Track Order page on our website.