Billing Terms and Conditions
Welcome to Ziva luxor!
These Billing Terms and Conditions describe how Ziva Luxor (‘we,’ ‘us,’ ‘our’) processes orders and payments in the United States. By placing an order with us, you agree to the following terms and conditions.
Accepted payment methods:
- American Express
- Apple Pay
- Google Pay
- MasterCard
- Maestro
- Shop Pay
- Visa
- Ideal
Billing details
Accuracy: You agree to provide accurate, complete and up-to-date purchase and account information for all transactions on our website. Please update your email address and payment method in a timely manner so that we can successfully complete your transactions and communicate with you if necessary.
Order confirmation and invoicing
Order confirmation: After placing your order, you will receive a confirmation e-mail containing the items purchased, shipping method and billing details. This e-mail serves as your proof of payment.
Invoice: An invoice is attached to your shipment specifying all costs, including any shipping costs and discounts applied.
Payment processing
Authorisation: By submitting your payment details, you authorise us to charge the specified amount to your selected payment method. All transactions are subject to authorisation and fraud prevention measures.
Failed transactions: In case of a failed or declined transaction, we will notify you by e-mail. You should then specify an alternative payment method to complete your order.
Disputes and refunds
Dispute resolution: Should you encounter any problems with your order, please contact our customer service team at info@zivaluxor.com. We aim to resolve your concerns quickly and ensure your satisfaction.
Chargebacks: Unauthorised chargebacks are thoroughly investigated. If a chargeback is found to be unfounded, you are responsible for refunding the amount reversed, including any additional charges.
For more information:
Address: De Nieuwe Erven 3, 5431 NV, Cuijk
E-mail: info@zivaluxor.com
Phone: +31 06 12872717
Contact Form: Click Here
Customer service hours: Monday to Saturday: 9:30 AM - 7:00 PM
We aim to respond to your queries within 24 hours